The rules for using this site and the portals.

The portals are a convenience layer over an existing relationship. The tenant portal lets you see your balance, pay rent, submit maintenance requests, and read documents relating to your lease. The landlord portal lets a property owner see their portfolio, rent roll, and financial reporting.

Nothing on this site is an offer of tenancy, a valuation you can rely on for a transaction, or legal, tax, or investment advice.

Accounts are approved by us rather than created instantly — registering requests an account, and we activate it once we have verified the tenancy or ownership. We can decline, suspend, or close an account where we reasonably believe it is being used by someone not entitled to it, or in a way that risks other users’ data.

You are responsible for keeping your password to yourself and for activity under your account. Tell us promptly at hello@aspirepropertymgmt.com if you think someone else has access. Signed-in sessions are ended automatically after a period of inactivity.

Payments made through the portal are processed by Stripe and are also subject to Stripe’s terms. Card payments carry a processing surcharge, which is shown to you before you confirm; bank transfers do not.

A payment is not settled the moment it is submitted — bank transfers in particular can fail or be returned days later, and a payment that fails after being shown as received will be reversed on your ledger. If you enable autopay, you are authorising us to charge the payment method you selected on the schedule you chose, until you turn it off.

The authoritative record of what you owe is your lease and our accounting records. If the portal disagrees with them, the accounting records govern, and we will correct the portal. Rent obligations, late-fee terms, and remedies are set by your lease, not by these terms.

You agree not to:

• attempt to access data belonging to another tenant, lease, or property
• probe, scan, or test the security of the service, or bypass any access control or rate limit
• upload malware, or files you do not have the right to share
• scrape or bulk-extract data from the portals by automated means
• use the service to harass anyone, or for anything unlawful

We may suspend access immediately where we believe one of these is happening, and we will tell you why.

Documents and messages you upload remain yours. You give us permission to store and process them for the purpose of managing your tenancy or property. You confirm you have the right to share whatever you upload.

We may remove content that breaches these terms, and we keep records we are required to keep even after an account is closed — see the Privacy Policy.

We aim to keep the portals available but do not promise uninterrupted service. We rely on third parties — hosting, database, payments, email — and may need to take the service down for maintenance. An outage does not change what you owe or when it is due; if the portal is unavailable when a payment is due, contact us and we will make arrangements.

The portals are provided on an as-is basis. We do not warrant that they will be uninterrupted or error-free, and we are not responsible for failures of the third-party services they depend on.

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of the portals — including lost profits or business interruption — even where we have been told such losses are possible.

Two limits on the above, stated plainly because they matter more than the disclaimer does. Nothing here limits liability that cannot be limited by law, including for fraud or willful misconduct. And nothing here reduces our obligations to you under your lease or management agreement: the portal is a convenience layer over that relationship, and a disclaimer about software does not touch our duties as your property manager.

We may update these terms; the date at the top of this page shows when they last changed, and we will tell you directly about material changes. You may stop using the portals at any time — doing so does not end your lease or any obligation under it.

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and disputes arising from them will be handled in the state or federal courts serving Ulster County, New York.

There is no arbitration requirement and no waiver of your right to a jury trial. Both are common in terms of this kind; neither is included here, so your ordinary rights to bring a claim are unchanged.

Questions about these terms: hello@aspirepropertymgmt.com, or Aspire Property Management LLC, 15 Railroad Avenue, Kingston, New York.